How To Report Issues To Drastic

dt logo 1.5inchWe are always happy to receive product ideas, new file/codec format information and bug/issue reports.  To make these reports as effective as possible, please read the following article on what we need to know to solve the issue in the quickest possible way.

System Information

  • Operating system, version and processor type (normally 32 or 64 bits)
  • Processor, RAM, network type and disk type/speed
  • Installed Drastic software (e.g. MediaNXS 32, MRWS 64)
  • Exact version number of Drastic software (e.g. 4.0.1.33)
  • Any other related software (MediaComposer/Premiere/FCP version, any other plugins)

Windows XP~7, 32 and 64 bit

  • Hardware type (AJA, Bluefish444, etc) and hardware driver version
  • Debug information capture during problem run
    • DbgView is the best capture program for windows:  DbgView from Microsoft
  • For Windows 7, the Problem Recorder can be used to capture the steps as a single file
    • Click the 'Start Menu'
    • In the run box type 'PSR' (without the quotes) and hit return
    • A small dialog will pop up that allows you to capture screenshots, clicks and add annotations

Mac OS-X 10

  • Hardware type (AJA, Bluefish444, etc) and hardware driver version
  • Debug information is captured in OS-X logs.  They can be accessed and saved under Applications/Utilities/Console

Linux 64 Bit (Centos, Ubuntu, etc)

  • Hardware type (AJA, Bluefish444, etc) and hardware driver version
  • The debug information can be captured by running the application from a terminal, and copying the output to a text file

More great products from Drastic

ccExtract - Extract or Convert CC
ccExtract - Extract or Convert CC ccExtract is part of the ccConvert and Net-X-Code workstation and server software. ccExtract is designed to extract caption tracks from MXF, MOV, h.264, MPEG-... Tips, Tricks and Technical Information
DTMediaRead Pipe Utility
DTMediaRead Pipe Utility The DTMediaRead SDK now includes a utility called dtmrpipe. This utility allows the user to 'pipe' out uncompressed YUV2 or BGRA video data to another applicati... Tips, Tricks and Technical Information
SMPTE2NET SDI2NET Command Line
SMPTE2NET SDI2NET Command Line SMPTE2NET/SDI2NET is part of the Net-X-Code server software. These tools convert from SDI, SMPTE2110 or NDI to NDI, UDP, RTP, or SRT.  The include&n... Tips, Tricks and Technical Information
4kScope/HDRScope Multiple Inputs
4kScope/HDRScope Multiple Inputs 4KScope and HDRScope have the ability to use multiple inputs as individual inputs for some video capture boards (like AJA, Bluefish444 and some Blackmagic board... Tips, Tricks and Technical Information
Multi Rate HLS and DASH Setup
Multi Rate HLS and DASH Setup Drastic conversion and capture software support single rate and multi rate file recording and conversion.  Up to 10 different bitrate/fps/size variants are... Tips, Tricks and Technical Information