We are always happy to receive product ideas, new file/codec/feature requests, and bug/issue reports. To make these reports as effective as possible, please read the following article on what we need to know to in order for us to respond to the request or issue in a timely manner.
System Information
- Operating system, version and processor type (normally 32 or 64 bits)
- Processor, RAM, network type and disk type/speed
- Installed Drastic software (e.g. videoQC Pro, MediaReactor Workstation 64, etc.)
- Exact version number of Drastic software (e.g. 7.0.064)
- Any other related software (Media Composer/Premiere/FCP version, any other plugins)
Windows XP~12, 32 and 64 bit
- Hardware type (AJA, Blackmagic, etc.) and hardware driver version
- Debug information capture during problem run
- DbgView is the best capture program for windows: DbgView from Microsoft
- For Windows 7, the Problem Recorder can be used to capture the steps as a single file
- Click the 'Start Menu'
- In the run box type 'PSR' (without the quotes) and hit return
- A small dialog will pop up that allows you to capture screenshots, clicks and add annotations
macOS
- Hardware type (AJA, Bluefish444, etc.) and hardware driver version
- Debug information is captured in macOS logs. They can be accessed and saved under Applications/Utilities/Console
Linux 64 Bit (CentOS, Ubuntu, etc)
- Hardware type (AJA, Bluefish444, etc.) and hardware driver version
- The debug information can be captured by running the application from a terminal, and copying the output to a text file
Trademarks, Registered Trademarks, and CopyrightsTrademarks, Registered Trademarks, and Copyrights
AJA Video Systems, Inc. - AJA® is a registered trademark of AJA Video Systems, Inc. AJA™ is a trademark of AJA Video Systems, Inc. Corvid Ultra®, KONA®, IO®, U-Tap®, and T-Tap® are registered trademarks of AJA Video Systems, Inc.
Apple Inc. - Apple, the Apple logo, Final Cut, Final Cut Pro, Apple TV, iPad, iPhone, iPod touch, iTunes, Mac, Mac OS X, macOS, Shake, Final Cut Pro, ProRes, and QuickTime are trademarks of Apple Inc., registered in the U.S. and other countries.
Avid Technology, Inc. - Avid Media Composer®, Avid MediaCentral®, Avid Interplay®, and Avid NewsCutter® are either trademarks or registered trademarks of Avid Technology, Inc. or its subsidiaries in the United States and/or other countries.
Bluefish Technologies - Bluefish444, IngeSTore, Symmetry, Kronos, Epoch, Epoch:Neutron, Fury, Lust, Vengeance HD, Deepblue, Envy SD, and Epoch:SuperNova are trademarks of Bluefish Technologies
Drastic Technologies, Ltd. – trademarks specified here.
Linus Torvalds - Linux® is the registered trademark of Linus Torvalds in the U.S. and other countries.
Microsoft Corporation – Microsoft: Windows®, Video For Windows (VFW), DirectShow, Microsoft, Skype, Microsoft Azure, Microsoft Teams, Wave Mapper, Microsoft, Windows NT|2000|XP|XP Professional|Server 2003|Server 2008 |Server 2012, Windows 7, Windows 8, Media Player, Media Encoder, .Net, Internet Explorer, SQL Server 2005|2008|2012|2014, Windows Media Technologies and Internet Explorer are trademarks of Microsoft Corporation.
All other trademarks are the property of their respective owners.
